Call Center Bebas Pulsa 0800 1666 999
Passenger
Commercial
Call Center Bebas Pulsa
0800 1666 999
Call Center Bebas Pulsa
0800 1666 999PT Sokonindo Automobile (hereinafter referred to as “we,” “us,” or “our”), as the official brand owner of DFSK Motors Indonesia, respects and protects the privacy of every visitor to this website (hereinafter referred to as “you” or “your”). We are committed to protecting your personal data in accordance with the applicable laws and regulations of the Republic of Indonesia.
This Privacy Policy explains how we collect, use, store, and protect the personal data you provide through the official DFSK Motors Indonesia website. We will make every effort to ensure that the contents of this Privacy Policy are accurate, transparent, and easy to understand. Before using any of our products or services, please read this Privacy Policy carefully and ensure that you fully understand its contents. If you have any questions, comments, or suggestions regarding this Privacy Policy, you may contact us using the contact details provided in Section 14, “How to Contact Us.”
We may collect your personal data in various ways, including but not limited to:
• When you fill out forms or submit requests through our website;
• When you interact with our digital services, such as applying for a test drive, booking a maintenance or repair service, or making an appointment to purchase a vehicle.
The types of personal data we may collect include, but are not limited to:
• Name, email address, telephone number, city, and dealer address;
• Information about vehicles you are interested in or currently own;
• Website usage data, such as IP address, device type, browser, and website browsing activity.
We process your personal data only when at least one of the following legal bases applies:
• Based on Your Explicit Consent – Where you provide freely given, specific, and informed consent for a particular processing purpose, we will process the relevant personal data on the basis of such consent. You have the right to withdraw your consent at any time;
• For the Performance of a Contract or at Your Request – Where processing is necessary for the performance of a contract to which you are a party, such as arranging a test drive, or where we process your personal data at your request prior to entering into a contract;
• To Comply with Our Legal Obligations – Where we are required to process personal data pursuant to the laws, regulations, or regulatory requirements of the Republic of Indonesia;
• To Protect Your Vital Interests – Where processing is essential to protect your life, health, or other vital interests, or those of another person;
• For the Performance of a Task in the Public Interest or in the Exercise of Official Authority – Where processing is necessary for the performance of a task carried out in the public interest or in the exercise of authority vested in us by law;
• Based on Legitimate Interests – Where processing is necessary to pursue our legitimate interests, or those of a third party, such as maintaining website security, we will conduct a balancing assessment before processing and ensure that appropriate safeguards are implemented.
We use the personal data we collect for the following purposes:
• To provide services in response to your requests, such as arranging test drives and booking maintenance or repair services;
• To improve the quality of our website services and enhance the user experience;
• To maintain system security and prevent unauthorized or harmful activities.
Without your consent, we will not sell, rent, or exchange your personal data with any third party, unless required by applicable laws or regulations.
Every device connected to the Internet has a domain name and an IP (Internet Protocol) address. When you visit the DFSK Motors Indonesia website, our servers automatically record your domain name and IP address. We also collect information about your website visits through Cookies and similar technologies. This information does not directly reveal your personal identity and is used solely for the following purposes:
• To manage server traffic and performance;
• To analyze website usage statistics;
• To identify potential misuse or suspicious activities.
Our servers do not automatically record each visitor’s email address or other personal data.
• For more information about the types of Cookies we use, how they are used, and the choices available to you for managing Cookies, please refer to our Cookie Notice.
We will share your personal data only for lawful, legitimate, necessary, specific, and clearly defined purposes, and only to the extent necessary to provide products and/or services. We will enter into strict data processing agreements with the companies, organizations, or individuals with whom we share personal data. Such agreements will contain stringent data protection compliance requirements and require the recipients to process personal data in accordance with our instructions and to implement all relevant confidentiality and security measures. Where special categories of personal data are involved, we will also require third parties to apply data masking and encryption technologies to provide enhanced protection for your personal data.
We may share your personal data in the following circumstances:
• Sharing with Our Affiliates: To the extent permitted by applicable laws and regulations, your personal data may be shared with our affiliated companies to ensure legal compliance and to protect the interests, property, or safety of us, our affiliates or business partners, you, other users, or the general public from harm. We will share only the personal data necessary to achieve the purposes stated above. Without your consent, our affiliates will not use the shared personal data for any purpose other than those stated above;
• Sharing with Business Partners: Certain services may be provided with the assistance of authorized business partners solely for the purposes stated in this Privacy Policy. We may share certain personal data with our business partners in order to provide better customer service and enhance the user experience. Our business partners include authorized dealers and authorized service providers;
• Sharing in Response to Legal Requirements: We may share your personal data where required by law, including in connection with government investigations, dispute-related legal proceedings, or other lawful requests.
We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, or misuse. The protective measures we adopt include:
• Encrypting and securely storing your personal data and segregating it through appropriate isolation measures;
• Implementing strict data access controls and multi-factor authentication technologies to protect personal data and prevent unauthorized or improper use;
• Carefully selecting business partners and service providers and incorporating personal data protection requirements into data processing agreements, audits, assessments, and other oversight activities;
• Providing data security and privacy protection training to enhance employees’ awareness of the importance of protecting personal data.
Although we have implemented the measures described above, please understand that the security of personal data cannot be guaranteed with absolute certainty. You are therefore advised to take appropriate steps to protect your personal data. To address potential risks such as personal data breaches, damage, or loss, we have established policies and procedures that define the classification and severity levels of security incidents and vulnerabilities, together with the corresponding response processes. We have also established a dedicated security incident response team. In accordance with our security incident handling procedures, we will activate appropriate security response plans based on the nature of each incident, take measures to minimize losses, conduct analyses and investigations, identify the source and scope of the incident, and develop appropriate remedial measures.
In the unfortunate event of a personal data security incident, we will, in accordance with applicable laws and regulations, promptly notify you of:
• The basic circumstances of the incident and its potential impact;
• The measures we have taken or intend to take;
• Recommendations on how you may prevent or mitigate risks;
• Any remedial measures available to you.
We will provide such notification in a timely manner by email, letter, telephone, push notification, or other appropriate means. Where it is impracticable to notify each personal data subject individually, we will issue a public notice through reasonable and effective means.
We will also proactively report the handling of the personal data security incident to the relevant regulatory authorities in accordance with applicable legal requirements.
Your personal data will be stored on Alibaba Cloud servers located in Jakarta, Indonesia.
For personal data collected while you use the services covered by this Privacy Policy, we will determine the applicable retention period in accordance with relevant laws and regulations and retain such data only for as long as necessary to fulfil the purposes stated in this Privacy Policy.
Except where otherwise required by mandatory laws and regulations, we determine the retention period based on the following criteria:
• The time required to fulfil the purposes related to the products or services provided to you;
• The period necessary to enable and protect the exercise of your applicable rights as a data subject;
• Whether you have consented to a longer retention period;
• The time required to resolve disputes;
• Other reasonable circumstances requiring data retention.
After the applicable retention period has expired, taking into account the costs and operational feasibility of data management, we will delete or anonymize your personal data in batches within a reasonable period.
As a global company, we conduct business operations worldwide, which means that your personal data may be transferred to third countries. Any cross-border transfer of personal data will be carried out in accordance with applicable local laws and regulations and the data minimization principle. We will ensure that your personal data is adequately protected by entering into data transfer agreements with the recipients or by relying on other applicable lawful transfer mechanisms.
Generally, you have the right to request that we:
• Access and obtain a copy of your personal data;
• Transmit certain personal data to you or another data controller in a commonly used electronic format;
• Update or correct your personal data to ensure its accuracy;
• Cease processing, delete, or destroy your personal data under certain circumstances;
• Allow you to withdraw your consent;
• Restrict the processing of your personal data under certain circumstances;
• Object to the processing of your personal data under certain circumstances, such as where your data is processed for direct marketing purposes;
• Object to the processing your personal data based on profiling or automated decision-making;
• Facilitate the exercise of any other rights available to data subjects under applicable laws and regulations.
We will actively support you in exercising the lawful rights described above. You may contact us at any time using the contact details provided in Section 14, “How to Contact Us.” Please note that, in order to properly respond to your request, including verifying your identity, we may ask you to provide additional information. We will respond to your request within the timeframe required by applicable law.
However, under applicable law, the rights described above may be restricted in certain circumstances. For example, providing your personal data to you may disclose another individual’s personal data, or we may be legally prohibited from disclosing such data.
If you are dissatisfied with our response, you may submit a complaint at any time to the relevant regulatory authority in your jurisdiction.
Our products and related services are intended solely for adult users. We do not knowingly collect personal data from minors. If we become aware that we have collected personal data from a minor without obtaining prior and verifiable consent from the minor’s parents or legal guardians, we will delete such data as soon as possible in accordance with applicable laws and regulations in order to safeguard minors’ personal data.
This website may contain links to third-party websites. You may choose, at your own discretion, whether to access or use websites, products, and services provided by third parties. Please note that DFSK Motors Indonesia is not responsible for the content or privacy policies of those third websites. Before accessing any third-party website, we recommend that you review the privacy policy of the relevant website.
To provide you with better services as our business develops, this Privacy Policy may be updated from time to time. However, without your explicit consent, we will not reduce the rights to which you are entitled under this Privacy Policy. We will notify you of relevant updates through appropriate means, such as pop-up notifications or message alerts. We also recommend that you review this Privacy Policy periodically to stay informed of the latest changes. The most recent version will be available on the official DFSK Motors Indonesia website.
If you have any questions, feedback, or requests regarding your data privacy, please contact us through the following channels:
PT Sokonindo Automobile
Jl. Sultan Iskandar Muda No. 81, Kebayoran Lama, Jakarta Selatan, DKI Jakarta, 12240, Indonesia.
Email： info@dfskmotors.co.id
Website： www.dfskmotors.co.id